T’s & C’s

Online Shopping

Ceramics Buy Anja creates handmade, unique pieces of stoneware ceramics. Due to the nature of hand crafted work, colours and sizes might vary slightly from the photographs. Please email me using the contact form  if you would like to see more photos of a particular piece of work before you decide. All prices are in pounds sterling.

How to buy

Online

Select items to buy. Go to your shopping cart, then proceed through the checkout pages as prompted. Once I received your payment , I’ll pack and dispatch your purchase.

Cancelling an order

If you want to cancel an order please email me as soon as possible at [email protected]  In case the item is already on its way follow the directions below on “Returns”.

Returns

I hope you are delighted with your purchase. However should you wish to return an item, please get in touch by email at [email protected]
Please give your name, phone number, invoice number and reason for wanting to return the item. Wrap the item very securely (if possible in the original packaging) and I will give you instructions for the return. Once the piece returns in perfect condition I arrange an exchange or refund. I won’t pay or refund any postage charges – either the postage cost of sending it to you (unless included in the price) or your cost of returning it to me.
Keep the postage receipt in case of any loss or damage in transit. I cannot accept liability for lost or damage items that you have posted back to us. If the product doesn’t return to me in fully saleable condition, I reserve the right to refuse a refund or replacement of the item.

Shipping Information

Please allow up to 3 working days for dispatch of your order. If you need your order by a specific date please contact me before ordering and I will let you know if this is possible.
I do not make a profit on delivery fees; Ceramics Buy Anja charges you what it costs to send the work to you. When packing the parcels I aim to use as much recycled material as possible.
If you un-able to take delivery of your parcel, you are responsible for arranging a redelivery with the postal service used. In case the parcel returns as “un-delivered” to Ceramics Buy Anja, I will have to charge to ship it out again.

UK Orders

I sent orders with Royal Mail or via Courier and will take 3 – 7 working days to arrive from the date of shipment. In rare cases it can take a bit longer, especially during busy times of year. If your order hasn’t arrived within 10 days please get in touch.

International Orders

I send international orders with Royal Mail or Courier and will take between 5 – 14 days to reach you.
You, or the addressee, may be required to pay customs fees, import taxes and their subsequent charges on receipt of your order anywhere outside of the UK. Please be aware that payment of these duties is your responsibility. A delay of a delivery is possible whilst due to hold-up in customs. Unfortunately I have no control over this, and cannot supply any details why or for how long your parcel may be delayed.

Packaging & Breakages

I wrap each item very carefully in bubble wrap as well as any additional packaging such as polystyrene.
I reuse and recycle packaging materials wherever possible.
In the unlikely event that your order does arrive damaged or has a fault, please email me immediately at [email protected] and we arrange an exchange. Please do not throw the item away. Keep it in its packaging and inform me of the problem within 7 days of receiving the goods. Otherwise I am not responsible for damage that has occurred.

Copyright

All artwork on this website qualifies for copyright as it has originated from the ceramic artist Anja Penger-Onyett. Anja has invested time, skill and effort into creating her artwork and as owner of the images on this site has the right to prevent others:
a) copying the work
b) issuing copies(known as distribution rights)
c) renting or lending the work d) making an adaptation of the work
Legal Rights: all materials on these pages are copyrighted. You are not allowed to use any part of these pages, either text or images for any purpose other than personal use, unless explicit authorisation is given. Therefore reproduction, modification, storage in a retrieval system or retransmission, in any form or by any means – electronic, mechanical or otherwise, for reasons other than personal use, is strictly prohibited without prior written permission.

Website

Anja attempts to ensure that the information available on the website at any time is accurate. I am not liable for any errors or omissions but will make any effort to correct errors and omissions asap.
Whilst I try to be as accurate as possible with the specifications of the artwork, I am not responsible for any inaccuracies.
Any details a visitor enters into this website are only used for the processing of a purchase; for administration purposes and to maintain communication between visitor and artist. I do not pass on Personal information to any other organisation or company for any reason unless required to do so by law.
For any further questions please complete the contact form.